This blog has one purpose and that purpose is to communicate all of our very best shopping tips. We've spent an awful long time researching the steps you can take to get more out of your shopping adventures. We have watched countless hours of YouTube vids and we have taken the time to learn everything we can from articles posted online. So, if you want to find out how technology can improve your shopping experience or the benefit of packing your own bags, read on. We aren't pros when it comes to this subject but we do know our stuff!
Teaching new employees to use your point-of-sale system can be difficult, especially if they have little retail experience. However, it can also be very rewarding and useful in the long term, especially if you follow the three tips below throughout the process.
Make Some Step-By-Step Training Guides
A good way to help new employees get used to your point-of-sale equipment is to make some training materials for them to read. Some point-of-sale software does come with instructions, but they are not always directed at employees, and if you make your own training materials, they will be directly related to your own rules and policies. The University of Bath has some good ideas for making step-by-step instructions, such as starting each sentence with a verb and using images to support the text. Make instructions about how to do a simple sale for when an employee first starts work, but employees that have been there for longer will benefit from instructions on processing refunds, issuing vouchers and other more complicated transactions.
Let Them Learn By Doing
The best way to learn anything is by doing it, and the same goes for learning to use point-of-sale software. Walk your staff through their first sale, telling them what to do, what buttons to press and in what order they should do things. Customers typically do not mind your training while you serve them, but if someone is in a rush, you can step in and help. Let your new employee work, supervised at first until they get the hang of the system. You can then leave them alone to work if you feel confident or if they already have point-of-sale experience. Many point-of-sale systems allow you to keep an eye on sales from the back office so you have an idea of what's going on.
Offer Positive Reinforcement
When teaching any skill, including using point-of-sale software, you should be as positive as possible. If you are too harsh and critical with a new employee, they will lose confidence and learn slower as a result. Stephanie Maier at LinkedIn explains some of the traits of a great teacher, which you can incorporate into your training, such as meeting your new employee at their level, figuring out what their learning style is and keeping a sense of humour. Praise them when they do well, and if they don't, help them figure out what went wrong and how to fix it next time. It can be difficult, especially as this is your money and business, but in the long run, it will benefit both you and your employee.
Training employees can take time and effort, but if you make an effort to stay positive, allow them time to learn and create useful training materials, you can make the learning process go as quickly and smoothly as possible.
Share30 March 2020
